The Geekothon: Hey Red Whats The Deal?

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Tuesday, December 16, 2008

Hey Red Whats The Deal?

A week ago Jepoy informed me that former umobile subscribers can avail of the new Red mobile service(not actually but I'm guessing re-branding). I called their customer service and even if I forgot my umobile number they were able to locate my information(thanks!). I was told that I would get a Red sim with 200 load. Then when I received my sim I was surprised that there was no 200 load card with it. I contacted Jepoy first and he also got the sim the same day that I got it but he has the same sim pack but with 200 load. I called customer service, and he asked for my number and I said that I really can't remember it. He tried to do verify via my full name. Then he informed me that I was not on the list of people to receive 200 load and he said it was based on usage. This made me confused and the poor agent tried his best to answer my queries eventually I just gave up knowing that the agent was just trying to appease me.

My concerns:

1. Actually I couldn't care less about receiving 200 load but what ticks me off is the fact that I was told that I would receive said amount and wasn't able to get it.

2. Then when I first called they were able to retrieve information about me and after that they cant. I know its my fault that I lost my number but does that matter if you can do it once whats stopping you from being able to do it again?

3. The guy said that people to receive the load would be based on their former umobile usage. As far as I can remember I was able to consume my load allowance and was even trying to find someone who sells umobile load.

I don't care about the load but when you say you would do something just do it and not give a half baked promise. That really ticks me off.

Image: (jepoy's sim pack)